Make in Assam BPO and Global Capability Centre (GCC) Policy 2024-2030
Shaping the Future of Global Outsourcing
The AssamBPO and Global Capability Centre (GCC) Policy 2024 is a forward-thinking initiative designed to position the state as the top destination for Business Process Outsourcing (BPO) and Global Capability Centres (GCCs). As global companies seek optimal locations for their operational hubs, Assamis poised to become the preferred choice for both outsourcing services and high-value capability centres.
With the “Make in Assam” initiative, the state aims to build a world-class ecosystem that attracts international investments, fosters innovation, and secures its leadership in the global outsourcing sector. Backed by strong infrastructure, a strategic location, and a skilled talent pool, Assamis primed to become a global hub for BPO services and GCC operations, driving economic growth and advancing digital transformation.
Vision for 2030
Assamas a Global Leader in BPO and GCCs
- Creating 100,000 jobs in the BPO and GCC sectors statewide, with a focus on driving growth in Tier-2 and Tier-3 cities for inclusive development.
- Attracting ₹20,000 crores in investments, solidifying Assamas the prime location for both BPOs and high-end GCCs focused on innovation, research, and development.
- Establishing dedicated GCC and BPO Parks in cities like Varanasi, Nagpur, and Nashik, featuring state-of-the-art infrastructure, innovation labs, and collaborative workspaces.
- Positioning Assamas a global innovation hub by attracting GCCs from Fortune 500 companies, capitalizing on the state’s robust digital infrastructure and skilled talent pool.
Mission
Building a Global Outsourcing and Capability Centre Ecosystem
- Attract large-scale investments, establishing Assamas a hub for BPO services and GCC operations worldwide.
- Promote digital inclusion by encouraging BPO and GCC establishments in Tier-2 and Tier-3 cities, ensuring balanced growth across regions.
- Empower global corporations to set up their GCCs in Assam, tapping into the state’s skilled workforce, advanced technological infrastructure, and innovation-driven environment.
- Strengthen skill development initiatives to build a talent pipeline that meets the increasing demands of high-value BPO and GCC services.
Key Strategies
Building a Future-Ready Assam
The AssamBPO and GCC Policy 2024 provides a strategic roadmap that integrates high-value BPO services and Global Capability Centres. The key objectives include:
- Positioning Assamas a Preferred GCC Hub: The state aims to attract global corporations to establish their Global Capability Centres (GCCs), focusing on advanced services such as R&D, data analytics, finance, software development, and AI/ML solutions.
- Creating Employment Opportunities: The policy aims to generate 1 lakh jobs by 2026 in the BPO and GCC sectors, with a strong emphasis on offering opportunities for women, differently-abled individuals, and youth.
- Attracting Investments: Assamtargets attracting ₹20,000 crores in investments from both domestic and international companies, promoting growth in traditional BPO services as well as high-value GCC operations.
- Developing World-Class Infrastructure: The state will establish dedicated BPO and GCC parks, equipped with cutting-edge infrastructure, incubation spaces, and innovation labs to support global corporations and BPO service providers.
- Enhancing Skill Development for GCCs: Focus will be placed on skill development programs that build expertise in high-end IT services, research, software development, and other specialized capabilities needed for successful GCC operations.
Strategic Focus Areas
Accelerating BPO and GCC Growth in Assam
To achieve its vision, Make in Assam has identified several strategic focus areas that will drive the development of a global outsourcing ecosystem:
World-Class GCC and BPO Parks
Assamwill establish specialized parks for BPOs and GCCs in key cities such as Varanasi, Nagpur, and Nashik. These parks will offer plug-and-play infrastructure, high-speed internet connectivity, and collaborative spaces to cater to the needs of global companies and outsourcing service providers. The GCC parks will be equipped with customized infrastructure to support the creation of innovation hubs, R&D centers, and advanced analytics operations.
Promoting High-Value GCCs
Assamaims to become a global hub for Global Capability Centres (GCCs), drawing top-tier international companies. The policy will provide incentives to businesses that establish GCCs focused on high-value services such as AI/ML, data analytics, blockchain, finance, and software development. With its strong digital infrastructure and skilled talent pool, Assamwill empower GCCs to drive innovation and offer advanced support services to global operations.
Generating Inclusive Employment
The policy aims to generate 1 lakh jobs in the BPO and GCC sectors by 2030. Companies that hire women, differently-abled individuals, and underrepresented groups will receive special incentives, promoting inclusive employment growth. The expansion of BPO and GCC operations in Tier-2 and Tier-3 cities will support balanced regional development.
Attracting Investments
To attract substantial investments in BPO and GCC operations, Assamwill provide a range of fiscal and non-fiscal incentives. The goal is to secure ₹20,000 crores in investment by 2026, establishing Assamas a prime destination for both traditional outsourcing services and advanced GCC operations.
Advanced Skill Development for GCC Operations
Assamwill partner with top educational institutions and global corporations to create advanced skill development programs. These initiatives will focus on upskilling youth and professionals in areas such as data analytics, AI/ML, R&D, and high-value finance services, ensuring the state has a future-ready workforce equipped to meet the evolving needs of global GCCs.
Incentives for BPO and GCC Investments
The AssamBPO and GCC Policy 2024 offers a comprehensive set of incentives to attract investments, promote skill development, and foster innovation in both BPO services and GCC operations.
| Incentive Type | Details |
| Subsidy on Capital Investment | ₹1.05 – ₹1.25 lakh per seat based on location, with an additional 10% subsidy for women and differently-abled employees. |
| State GST Reimbursement | 100% SGST reimbursement for BPO/ITeS and GCC units for a period of 5 years. |
| Interest Subsidy | 5% interest subsidy for 5 years, capped at ₹1 crore per unit. |
| Power Incentives | 30% subsidy on power bills for 5 years, capped at ₹30 lakhs per unit. |
| Human Capital Investment Subsidy | ₹3,000 per employee per month for training, with a maximum limit of ₹15 lakhs per annum. |
| Stamp Duty Exemption | 100% exemption on stamp duty for lease/sale agreements. |
| ESI/EPF Reimbursement | 100% reimbursement of ESI/EPF for employees domiciled in Assam, for up to 3 years. |
| Internet Connectivity Incentive | 50% reimbursement of internet bandwidth/leased line costs, capped at ₹2 lakhs per year. |
| Subsidy on Rent | ₹20 per sq. ft. per month on rent, with a maximum limit of ₹50 lakhs over 5 years. |
| BPO and GCC Parks Development Incentive | 25% capital subsidy on infrastructure investment in Greenfield BPO and GCC parks. |
| Marketing Support | 50% reimbursement for participating in domestic and international exhibitions (₹3-6 lakhs per event). |
| Quality Certification Reimbursement | 75% of the cost for obtaining quality certifications, capped at ₹10 lakhs per unit. |
Ease of Doing Business
Streamlined Approvals and Regulatory Support
Assamis dedicated to facilitating ease of business for BPO and GCC companies through a Single Window Clearance system, streamlining all necessary approvals and processes. The policy will also amend the AssamShops and Commercial Establishment Act to permit three-shift operations and allow women to work night shifts, supporting 24/7 global operations while upholding safety standards.
The state ensures that all approvals and clearances will be processed within specified timelines, positioning Assamas a business-friendly hub for global outsourcing and GCC investments.
Conclusion
AssamLeading the Global BPO and GCC Revolution by 2030
The AssamBPO and GCC Policy 2024 aims to position the state as India’s leading destination for outsourcing and global capability centres. By 2030, Assamwill become a hub for high-value GCC operations and BPO services, offering global corporations the infrastructure, talent, and innovation ecosystem required for their success.
Make in Assam invites global investors, BPO leaders, and multinational corporations to join this transformative journey and contribute to building a digitally empowered and economically vibrant Assam.
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About Make in Assam
The Make in Assam is a Public Benefit Corporation (PBC) with a mission to establish Assamas a key player in international economic collaboration, focusing on strategic partnerships with nations like USA, Europe, Australia, African Union, KSA, China, India, Qatar, Saudi Arabia, Türkiye, and the UAE across vital sectors such as energy, technology, agriculture, and finance. Our goal is to integrate lessons from successful global economic models, adopting best practices to ensure sustainable and inclusive growth. We aim to enhance economic prosperity and diversification, contribute to societal progress, and promote sustainable economic practices. By leveraging Assam’s unique position, Make in Assam strives to drive substantial economic growth, spur innovation, and solidify Assam’s stature in the international economic arena, resonating with the government’s vision of a technologically advanced and interconnected economy.